FAQ - Carelancer
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FAQ

Frequently asked questions

Account Setup and Profile Management

How do I create a Carelancer account?

Creating a Carelancer account requires a valid email address and phone number. You will also need to create a password and agree to our terms and conditions and privacy notice. To begin, visit the Carelancer website and click on “Create a new account.” Select “I am looking for a care provider” and fill in your first and last name, email address, phone number, and create a secure password. After submitting the form, you will receive a verification email. Click the link in the verification email within 48 hours to confirm your email address and complete the two-step verification process to enhance account security.

Register Account

What information is required to complete my profile?

To complete your profile, you need to provide personal details such as your name, address, phone number, and email. Additionally, you will need to enter your medical history, including specific conditions, allergies, medications, and any special care needs. Payment information, including a credit card or debit card, is also required to book services.

How do I upload my documents for verification?

Log in to your Carelancer account and navigate to the “Documents” section of your profile. Use the upload function to select and submit each required document. Ensure that all documents are clear and legible to avoid any delays in the verification process.

How long does the verification process take?

The verification process typically takes up to 72 business hours. You will receive a notification once your profile is approved. If your profile is not approved, review the feedback provided, correct any issues, and resubmit your profile.

Provider Verification and Qualifications

Are care providers on Carelancer verified?

All care providers on Carelancer undergo a comprehensive verification process, which includes background checks, qualification verification, and validation of necessary certifications. This ensures that you receive high-quality and reliable care.

What types of qualifications and certifications do care providers have?

Care providers on Carelancer may have various qualifications and certifications, including nursing licenses, PSW certifications, and relevant college certifications. These qualifications are verified by our team to ensure the providers meet our standards.

Are care providers on Carelancer background-checked?

Yes, all care providers on Carelancer undergo annual background checks to ensure your safety and peace of mind. Nurses are required to complete a background check through Sterling Backcheck every year, while Personal Support Workers (PSWs) are advised to join the CANSWA association, which includes an annual background check as part of the membership.

Jobs

How to Send a Proposal to an Applicant

When an applicant applies for your job posting, you will receive a notification through the platform and an email alert. To send a proposal, follow these steps:

  1. Access Your Job Posting: Go to the “Jobs” menu and click on your job posting to view the details, recommended providers, and applicants.

  2. View Applicants: Click on the “Applied” tab to see a list of providers who have applied for the job.

  3. Review the Applicant’s Profile: Click “View Profile” to see more information about the applicant. If you decide to proceed with a proposal, click the “Book Now” button.

  4. Edit Proposal Details: You can edit any section of the proposal by clicking on the pencil icon beside it.

  5. Review and Send the Proposal: Once you have filled in all the necessary information, click “Review” to double-check the proposal. After reviewing, click “Send” to send the proposal to the provider immediately.

The provider will receive the proposal instantly and can respond accordingly.