FAQ - Carelancer
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Frequently asked questions

About Health care services at Home

What is Carelancer and how does it work?

Carelancer is an online marketplace that connects you with experienced healthcare providers for personalized home-based care. Choose from a variety of providers in your area, schedule appointments at your convenience, and receive care in the comfort of your home.

Who are the service providers on Carelancer?

The service providers on Carelancer are all certified PSWs and Nurses who are qualified in their respective fields.

Why should I choose Carelancer for healthcare services?

Carelancer provides a distinctive healthcare experience tailored to your needs. You pay only for the specific care required, eliminating the need to travel to a clinic. You can choose a provider according to your schedule, enjoy person-centered one-to-one care, and have the flexibility to select your preferred care provider while customizing your care based on your budget

Do I get to choose the service provider?

Absolutely! Browse profiles, match preferences, and securely communicate with healthcare providers through our application. Schedule a video meeting for a perfect fit.

Using our Application

Can I book a single or recurring appointment?

You can book a single appointment based on your needs, or if continuous care is required, schedule recurring appointments.

What happens if the service provider needs to take time off or vacation?

In the event that your service provider needs to take time off or go on vacation, they will notify you in advance. Our user-friendly application allows you to effortlessly schedule a temporary replacement, ensuring uninterrupted care during their absence. For more details, visit our cancellation policy

Can I use my account to book appointments for someone else?

Yes, it is indeed possible to book appointments on behalf of a loved one with their consent.

Safety and Insurance

How can I be sure that my service provider is qualified?

All Care providers on our platform are professionals insured, undergo a clear background check, and hold a diploma or certificate. Additionally, nurses offering their services have a valid nursing license, ensuring compliance with regulatory standards.

Is my service provider insured?

Carelancer verifies insurance coverage for all providers, and we encourage you to confirm the provider’s insurance certificate before booking.


How much will an appointment cost?

All Care providers charge different rates; nurses can charge an hourly rate for continuous care or a fixed price based on specific tasks. PSWs charge an hourly rate for daily assistance.

Is Carelancer covered by public insurance?

Carelancer is not covered by public insurance. While certain expenses may be eligible for coverage through private insurance or government-funded programs, the user is responsible for checking the specific terms and conditions of their coverage.

How do I pay for services on Carelancer?

All transactions are securely processed through our platform using a contactless credit card. The actual charge will occur 24 hours prior to the service, but a pre-authorization will be placed 72 hours in advance to secure your appointment with the chosen care provider.

How Carelancer processes payments and ensures security?

Payments are securely processed through Stripe, a trusted third-party service. Carelancer does not retain any payment information to ensure your security. After each transaction, you’ll receive a receipt for your records.

What is the cancellation policy for appointments on Carelancer?

A 24-hour cancellation policy applies to all appointments. No charges will be charged for cancellations made outside this timeframe. However, for cancellations within the 24-hour window, the full cost of the appointment will be charged.

Account Set Up

How do I create an account?

To sign up it’s free, we’ll need a few details to get started:

  • Your First & Last Name
  • Email Address
  • Mobile Phone Number

You can browse care providers in your area, but if you need to book a service we’ll need you to add additional information.

Does Carelancer have 2-step authentication?

Yes, there is an additional security measure to ensure that the person logging in is indeed you. When attempting to log in, Two-Step Verification sends a unique security code, which you can choose to receive via text message or voice call. To log in, you’ll need to enter both your password and the received code.

Who is permitted to engage with care seekers and provide services through the platform?

Only Service Providers who are validated and authorized by Carelancer can connect with and offer services to customers on the platform.

Terms of use

Can Service Providers pass on their services to other entities or individuals?

For security purposes, Service Providers are not allowed to pass on their services to other entities, including private agencies, employees, or companies. This restriction ensures the proper use of the platform’s services and maintains the intended level of control.

Can I pay directly to my Care provider?

No, you will be banned from the application for non-compliance with our policies. Blocking users for such actions is usually a preventive measure to maintain the integrity, security, and functionality of the platform.

What happens if I violate Carelancer's policies?

Failure to adhere to this policy may lead to various consequences, including the termination of your platform access.

How do we receive notifications about policy updates?

All users are notified of policy changes via email and the platform’s terms and conditions, and adherence to these changes is a requirement for platform use.