Understanding Your Receipt

These Care provider terms and conditions of use for Carelancer constitute a legal agreement and are entered into by and between you and Carelancer (the “Company,” “we,” “us,” “our“). The following terms and conditions, together with any documents and/or additional terms they expressly incorporate by reference (collectively, these “Terms and Conditions“), govern your access to and use, including any content, functionality, and services offered on or through carelancer.com, the Carelancer mobile applications and our websites optimized for mobile services (the “Sites”)

The Carelancer platform provides an online space enabling users to search, offer and book various at-home health care services (the “Assistance Services”).

There are two user categories: users offering Assistance Services are referred to as “Care providers”, and users searching and booking Assistance Services are referred to as “Users”. These Terms and Conditions apply to Users. The terms and conditions applicable to Care providers can be found here. In addition to their respective Terms and Conditions of Use, Users and Care providers must also abide by their respective Privacy Policy, which can be found here (for Users) and here (for Care providers). BY USING THE SITES, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND THE APPLICABLE PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE WEBSITE.

The Sites are intended solely for persons who are 18 or older. Any access to or use of the Sites by anyone under 18 is expressly prohibited. By using the Sites, you represent and warrant that you are the legal age of majority under applicable law to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Sites.

We reserve the right in our sole discretion to revise and update these Terms and Conditions from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Sites. You agree to periodically review the Terms and Conditions in order to be aware of any such modifications and your continued use shall be your acceptance of these.

The information and material on the Sites, and the Sites themselves, may be changed, withdrawn, or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Sites is restricted to users or unavailable at any time or for any period.

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Users are responsible for obtaining their own access to the Sites. Users are required to ensure that all persons who access the Sites through a user’s internet connection are aware of these Terms and Conditions and comply with them. Accessing the Sites and its services including, without limitation, if you wish to contact a Care provider or create a request for assistance, requires Users to register and create an account. It is a condition of your use of the Sites that all the information you provide to the Company on the Sites is correct, current, and complete. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information and require all third parties with whom we work to follow similar security measures and protocols to protect your personal information, we cannot guarantee the security of your personal information transmitted to or across our Sites. Any transmission of personal information, including without limitation the transmission of any personal information to a Care provider via the platform, is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites. Your provision of registration information and any submissions you make to the Sites through any functionality such as applications, chat rooms, e-mail and SMS messages (the “Interactive Functions“) constitutes your consent to all actions we take with respect to such information consistent with our User Privacy Policy. Any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You must exercise caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You understand and agree that should you be provided an account, your account is personal to you and you agree not to provide any other person with access to these Sites or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you logout from your account at the end of each session. You are responsible for any password misuse or any unauthorized access. You may not create more than one (1) active account, per each user category. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms and Conditions. You are prohibited from attempting to circumvent and from violating the security of the Sites, including, without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security and/or authentication measures which are not authorized; (c) restricting, disrupting or disabling service to users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting Sites owner’s ability to monitor the Sites; (f) using any robot, spider, or other automatic device, process, or means to access the Sites for any purpose, including monitoring or copying any of the material on the Sites; (g) introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Sites via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; (i) use the Website to harvest addresses, send spam or otherwise breach these Terms of Use or the Privacy Policy; (j) take any action or use any program or device that may result in or is intended to interfere with the operation and function of the Website or to shut down, overload or overwhelm the Website; (k) taking “screenshots” of Sites content or otherwise attempting to copy or save any Sites interface or content directly to an electronic device; and (l) otherwise attempting to interfere with the proper working of the Sites.

The Sites may allow you to access our services, download our applications, upload content to the Carelancer platform, and receive messages on your mobile device (collectively “Mobile Features”). Your mobile device carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your mobile device carrier or mobile device. In addition, your mobile device carrier may charge you for standard messaging, data, and other fees to participate in Mobile Features. We have no responsibility or liability for any fees or charges you incur when using the Mobile Features. You should check with your mobile device carrier to find out whether any fees or charges will apply, what plans are available and how much they cost. You should also contact your mobile device carrier with any other questions regarding these issues. You acknowledge that your use of the Sites applications is subject to any terms set forth in the terms of service of the third party providing the mobile device on which each App operates (e.g., Apple iOS or Android). If you access or download the Apps from the Apple Appstore or the Google Play Store, you agree to all the terms and conditions of the Appstore license or the Google Play Store license. The Company shall not be liable if you do not have a compatible mobile device or if you download the wrong version of an App for your mobile device. The Company reserves the right to terminate the use of the applications or any other aspect of the Sites should you be using the applications or the Sites with an incompatible or unauthorized device. The Company is not responsible for your internet connection or for any consequences of intermittent or unavailable connectivity.

Use of the Sites, creation of an account and/or use of any Interactive Functions will in no way create a relationship between you and the Company in which you could be construed as an employee, contractor, agent, joint venturer or partner of the Company. You are prohibited from holding yourself out to be endorsed by or in a partnership with the Company, or doing anything, while on the Sites or anywhere else, whether on the internet or offline, that could create the false impression that you are acting on behalf of or for the benefit of the Company. You understand that there is no employment relationship between the Company and the Care providers. The Care providers are not employees or agents of the Company, and the Company is not an agent of nor does it employ any Care provider. The Company does not endorse or recommend any specific Care provider, nor does it enter into any form of agreement pertaining to the provision of Assistance Services by a Care provider. The Company shall not be held liable for any action or omission committed by a Care provider.

You understand and agree that the Sites and their entire content, features, and functionality, including, but not limited to, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement, are owned by the Company, its licensors, or other providers of such material and are protected in all forms by intellectual property laws including without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights. The Company name, the Carelancer name, the Company logo, and all related names, logos, product and service names, designs, images, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on this Sites are the trademarks of their respective owners. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action. Users are not permitted to modify copies of any materials from the Sites nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Sites. If you print off, copy or download any part of our Sites in breach of these Terms and Conditions, your right to use the Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You have no right, title, or interest in or to the Sites or to any content on the Sites, and all rights not expressly granted are reserved by the Company. Any use of the Sites not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may infringe or violate copyright, trademark, and other intellectual property or other proprietary laws.

By providing your phone number and using the Sites, you are agreeing that we may, to the extent permitted by applicable law, use your mobile phone number for calls and, if such phone number is a mobile number, for text (SMS) messages, in order to assist with facilitating the requested Assistance Services. Standard call or message charges or other charges from your phone carrier may apply to calls or text (SMS) messages we send you. You may opt-out of receiving text (SMS) messages from us by replying with the word “STOP” to a text message from us. You acknowledge that opting out of text (SMS) messages may impact your ability to use the Sites. You agree that we may send you confirmation and other communications regarding the Assistance Services. We may also send you emails about services that we think might interest you (“Promotional Emails”) if you have provided your consent to receive the same. You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us. Our form of communication with you about your account, your use of the Sites and all Assistance Services related thereto will be by email. By using the Sites to solicit any Assistance Services, you agree that all communications related to your use of the Sites, the Assistance Services and any other related information may be provided to you electronically and, unless we choose otherwise, electronically only.

As a condition of your access and use, you agree that you may use the Sites only for lawful purposes and in accordance with these Terms and Conditions. The following content standards apply to any and all content, material, and information a User submits, posts, publishes, displays, or transmits (collectively, “submit“) to the Sites, to Care providers or to the manager of a family account, if such functionality has been enabled by the User (collectively, “User Submissions“) and any and all Interactive Functions. Any and all User Submissions must comply with all applicable federal, provincial, local, and international laws, regulations, and terms of service. Without limiting the foregoing, you warrant and agree that your use of the Sites and any User Submissions shall not: (a) In any manner violate any applicable federal, provincial, local, or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secret, copyright, or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy. (b) In any manner violate the terms of use of any third-party website that is linked to the Sites. (c) Include or contain any material that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in Company’s sole discretion. (d) Involve stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate content or otherwise or ask for personal information as prohibited under applicable laws, regulations, or code. (e) Involve, provide, or contribute any false, inaccurate, or misleading information. (f) Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses, or screen names associated with any of the foregoing). (g) Transmit, or procure the sending of, any advertisements or promotions without our prior written consent, sales, or encourage any other commercial activities, including, without limitation, any “spam”, “junk mail”, “chain letter”, contests, sweepstakes and other sales promotions, barter, or advertising or any other similar solicitation. (h) Encourage any other conduct that restricts or inhibits anyone’s use or enjoyment of the Sites, or which, as determined by us, may harm the Company or users of the Sites or expose them to liability. (i) Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, or alarm any other person. (j) Promote any illegal activity, or advocate, promote, or assist any unlawful act. (k) Give the impression that they originate from or are endorsed by us or any other person or entity, if this is not the case. (l) Use the Sites to find and solicit a Care provider who is also using the Sites, and then conduct business with the other user by not using the Sites in order to circumvent any obligation to pay service fees related to the Company’s provision of the Assistance Services or for any other reason. (m) When providing a review regarding a Care provider, contain any inaccurate, false or misleading information regarding such Care provider. Any review you make must be independent, honest and not done in bad faith, and must only reflect your opinion. The Company has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. In addition, and as set in these Terms and Conditions, the Company may take a range of actions against you, including but not limited to removing or disabling access to any or all of the Interactive Functions including, without limitation, cancelling your request(s) for assistance or account, for a violation of these Terms and Conditions.

An appointment made with a Care provider via the Sites can be cancelled at any time. No cancellation fees will be incurred if an appointment is cancelled or rescheduled by a User at least 24 hours in advance. In the event an appointment is cancelled or rescheduled by a User less than 24 hours before its scheduled time, cancellation fees equal to 100% of the total amount to be disbursed for the Assistance Services shall be incurred by the User. Please refer to our Cancellation Policy for more information on our rules regarding cancelling appointments, including any exceptions which may apply.